Allison M. Shapira

Monday, December 24, 2007

Made to Stick

Since classes have ended for the semester, I've been reading some interesting books related to communication.

I just completed Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath.

It was a fascinating and well-researched look at what makes messages "sticky" - what makes them stick in people's minds long after they have heard them. The book looked at both truisms and urban legends, famous and obscure messages. The authors find a pattern among sticky ideas, that many of them have some combination of the following 6 elements of SUCCESs:

Simple
Unexpected
Concrete
Credible
Emotional
Stories

The book is relevant for anyone who has to convey a message: school teachers, PR professionals, marketers, parents, governments...just about anyone.

As a public speaking professional, I found one section particularly interesting. The authors mentioned that in certain studies they performed, there wasn't "necessarily" a correlation between good speakers and sticky messages. In other words, you could really entertain a crowd for 15 minutes, and they wouldn't remember a word of it.

This is a challenge to those of use who speak publicly on a regular basis and who help others to speak well. It's a reminder that our goal as speakers is not only to entertain a crowd, but to inspire them to think or act in a certain way afterwards. We can't simply focus on presentation without focusing on content as well.

We need to ensure that our delivery is an effective vehicle for delivering a message that our audience will remember afterwards. In other words: have something to say, and say it well.

This was a powerful take-away from the book.

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